A Pharmacy Visit Demystified

I’m sure it has happened to you. The pharmacy technician takes your prescription, tells you to wait for twenty minutes, and your medication will be ready. Thirty-five minutes later, you are still waiting and perhaps feeling, angry, frustrated, and upset. Here are some hints from behind the counter that could just make your next trip to the pharmacy less stressful and more enjoyable.

Much of the frustration that arises from filling a prescription can be alleviated by simply having some basic knowledge about how insurances and pharmacies work as well as by having some reasonable expectations about what is possible and not possible. Listed below are some common mistakes and assumptions people make about the filling of a prescription swiss remedies test enanthate.

This one is actually false. It will probably take longer to fill a prescription through this method. The drive-through window is great when it is used as it is intended: as a convenience for simple transactions, especially for people picking up refills on prescriptions. On the other hand, conducting more complicated business through a window and a microphone like changing an insurance , or coming to the pharmacy for the first time, can be cumbersome, and it may hold up the people in line behind you. Come inside if you will need a little extra time or attention. If you do actually need your prescription in a hurry, waiting inside will get it to you quicker.

One reason filling your prescription takes some time is that most pharmacies are pretty busy and have many customers. Chances are that there are other people who have presented prescriptions or called in refills before you even arrived. You never know how many people are in line ahead of you because you don’t see all of them standing in the waiting area, but remember they are waiting just the same.
Similarly, you never know what problems are ahead of you in line. For instance, if insurance rejects payment for a prescription, the pharmacy staff may need to call the insurance to have things sorted out. This process can take many minutes depending on hold times and the nature of the issue. If staff is tied up on the phone resolving an earlier problem, they are not available to fill your prescription just yet.


Also, there is more that goes on that just pulling a medication off the shelf and slapping a sticker on it. First the prescription has to be entered manually into the computer system. Then it is filled, put in line, and finally checked off by the pharmacist. The pharmacist must ensure there are no errors. If errors exist, this can increase your wait time. Sometimes the fix is simple, but other times, especially if there is a worrisome drug interaction or if the doctor made an error, it may take some time to resolve the issue. Luckily, pharmacists are generally more committed to delivering prescriptions that are filled safely and correctly than to those that are delivered quickly but this may mean a longer wait for you.

There are a whole host of reasons why your cost for a drug may have changed since your last visit to the pharmacy. The most common reason is that your insurance plan changed, and you may or may not have been notified. Unfortunately, neither was the pharmacy. Pharmacy staff simply transmits your prescription information electronically to the insurance and the insurance then transmits the portion the patient is to pay, also called a co-pay. Sometimes insurances will have what is called a deductable, or an amount of out of pocket expense you must incur before co-pay kicks in. This usually happens either with a calendar new year or an insurance fiscal new year or even a year from your enrollment date. Remember that if you switch jobs or your job switches insurance plans, things are likely to change. You can not expect the same co-pays from every plan.

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